It's important to us that you always love your Green Monday purchase.
If you are unsatisfied with your order for any reason, you can return your non-perishable items to us for a refund or exchange as long as they’re in original condition within 14 calendar days from the date you purchase the products by sending appropriate e-mail at firstname.lastname@example.org with
- your order number
- what you’re returning
- the reason for the return
The costs and risks associated with returning the product will be charged to the buyer, who must send the package securely and with the necessary guarantees that the returned goods arrive in perfect condition.
We won't be able to refund you for something that looks like it's been damaged on the way back to us due to insufficient packaging.
Wrong or damaged items
If you get your order and something is damaged, faulty or just not right, please do let us know within 24 hours of receiving your order! Send us an email to email@example.com and we'll sort things out for you. Please keep your order invoice, and take photos of the products for our reference.
If we need you to return anything, we'll pay the cost of this! Even if you're returning something faulty or damaged, please make sure you package it well for transport. We won't be able to refund you for something that looks like it's been damaged on the way back to us due to insufficient packaging.